Teams Calling Solutions

Simple, Scalable, and Always Connected

Streamline your business communication with Microsoft Teams Calling. Get secure, reliable voice and video calling—all in one platform.

We manage everything from setup to ongoing support. You stay in control of your communication, while we ensure clarity, uptime, and cost-effective performance.

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Why Teams Calling Matters

Always Available

With Teams Calling, your team stays connected with clear, reliable voice and video—anytime, anywhere. We ensure consistent uptime so you never miss a call or meeting.

Grows With Your Business

Whether you’re adding new staff or expanding locations, Teams Calling scales with ease. You only pay for what you need, with no unnecessary complexity.

Secure and Compliant Communication

We configure Teams Calling to meet strict security and compliance standards. From call encryption to user access controls, your business communication stays protected.

Our Teams Calling Setup Process

Environment Review

We assess your existing cloud or on-premise setup, including servers, storage, and applications. The goal is to identify inefficiencies, gaps, and potential risks in your cloud environment.

Call & Usage Analysis

We review your current call volumes, user patterns, and communication needs. This helps us design a solution that improves quality and reduces unnecessary costs.

Custom Calling Strategy

Based on your business needs, we build a Teams Calling plan that aligns with your workflows—whether it’s for internal calls, client communication, or hybrid work setups.

Seamless Setup & Support

We handle the full migration to Teams Calling, including number porting, device setup, and integration with Microsoft 365—ensuring minimal disruption to your team.

We Keep Your Business Running Smoothly

Technology shouldn’t slow you down.

Whether you’re growing, moving, or just trying to stay secure—our team is here to make IT simple.

We speak your language, show up when it matters, and focus on what your business actually needs.

Let’s have a chat about how we can help.

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Why Choose Mason-Brown IT for Your Teams Calling Solution?

Tailored Communication Setup

We customise Teams Calling to suit your business—whether you’re a small team or a growing organisation. Your call setup will align with your daily operations, devices, and goals.

Scalable and Flexible

As your team grows or your needs shift, Teams Calling grows with you. We ensure your system remains efficient, cost-effective, and easy to manage—no rework required.

Seamless Integration

We integrate Teams Calling with your existing Microsoft 365 tools, devices, and workflows. This means smoother collaboration, faster communication, and less time switching between platforms.

Drive Your Business Forward with Cloud-Enabled Calling

Don’t let old tech hold you back. Reach out to Mason-Brown IT today. We’ll set up a Teams Calling solution that boosts flexibility, keeps your data secure, and supports your business as it grows.

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Frequently asked questions

Microsoft Teams Calling (also known as Teams Phone or Teams Voice) transforms Teams into a cloud-based phone system.
It lets users make and receive internal and external calls via VoIP and PSTN directly from the Teams app—on desktop, mobile, or certified desk phones

Cost savings: No need for traditional hardware or multiple systems; VoIP runs over your internet
Enterprise-grade features: Auto attendants, call queues, voicemail transcription, analytics and reporting
Flexible working: Same number and capabilities across desktop, mobile app, and desk phones

Yes. To dial landlines or mobiles, you’ll need:

A Teams Phone license (e.g. Teams Phone Standard or E5)
A PSTN connection via Calling Plan, Operator Connect, or Direct Routing.
Outgoing minutes are included based on plan: domestic, international, or pay-as-you-go

Microsoft embeds strong security:

End-to-end encryption for voice/video
Multi-factor authentication
Regular compliance updates (GDPR, HIPAA, ISO)